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Pricing and Revenue Optimization software product implementations
are very different from most IT projects; PROS software solutions
are not like ERP, SCM and CRM which automate a paper intensive
current process or a people intensive current process. The
goal of a pricing software implementation for Analytics,
Execution, or Optimization is to improve pricing process
in an effort to achieve pricing excellence. Customers
choose PROS Pricing and Revenue Optimization Software to
analyze current pricing process, identify detrimental pricing
practices and to optimize pricing strategies and execution. PROS
customers make pricing decisions in a new way with all relevant
pricing information available at the time the decision is
made.
We have extensive experience implementing our software products
in global enterprises across multiple industries as PROS
has implemented over 200 solutions across a range of industries
in more than 40 countries. Our software products currently
operate in some of the largest, most complex and demanding
information technology environments. Our software solutions
offer a broad feature set and are designed to be configurable
to the unique needs of our customers across industries. We
continue to invest in improving the scalability, reliability
and performance of our software.
PROS implements and supports our products through three
principal services groups: Pricing Professional Services,
Implementation Professional Services and Customer Support.
Pricing Professional Services
Our pricing professional services personnel are responsible
for planning the implementations of our software products.
Elements of this process include:
- Profile
the implementation based on the products to be deployed
and the implementation scope
- Support
organizational activities to assist our customers' transition
from awareness of their pricing challenges to adoption
of pricing excellence best practices
- Analyze
a customer’s current pricing process and map to
PROS proven industry specific High Value Business Cases.
- Work
with the customer to identify the data required to support
the High Value Business Cases
- Speed
time to value by starting with industry based pricing best
practices already embedded in our products
- Provide
training and workshop materials to help users learn to
apply pricing excellence best practices so they can realize
maximum value from the software
- Use
a “train the trainer” approach to enable customers
to fully “own” our products and new pricing
excellence processes
Implementation Professional Services
Our Implementation
Professional Services personnel are responsible for the configuration
and the technical deployment of our software products.
Elements involved in the configuration and deployment process
include:
- Collaborate
with the customer to determine the best hardware and system
software platform
- Configure
PROS Analytics to the customer’s specific business
with focus on determining the pocket price and the
pocket margins for products, customers, sales territories,
channels, and countries
- Configure
the PROS Execution software products to provide real time
transaction level optimized prices by customer and product.
- Gain
user feedback early and often throughout the implementation
to ensure the solution is appropriately configured
- Train
the customers IT department on the standard data interfaces
required by the PROS software products
- Deploy
the configuration specifications
- Assist
the customer in loading and
validating pricing data
- Assist
the customer in testing the deployed software product with
customer data
- Train
the customer’s IT department for software installation,
systems administration and systems operation
Customer Support
PROS Customer Support provides a variety
of resources providing information about your product including
troubleshooting steps, solutions to common issues, how-tos,
and software updates. PROS Customer Support will assist you
by:
- Providing end-users with assistance related
to the use of PROS software
- Providing IT professionals assistance with
incidents related to installation, maintenance and
troubleshooting of PROS software
- Providing workarounds or alternate approaches
to address business issues where available
- Providing information related to other available
PROS products and professional services
- Providing software downloads that address
bug-fixes and applicable enhancements if and when updates
are available
- Providing product documentation downloads
when available
- Providing a self-service facility for customers
to submit support requests and track the lifecycle of
those requests.
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